• How to contact customer service?

You can send us a message via our SUPPORT page.

  • How can I get free stuff?

You can keep following our Facebook page for occasional giveaways and free items!

  • How do I turn off notifications on my Android device?

You can go to Settings, then tap Apps & Notifications. Select the specific apps for which you want to turn off notifications. But be aware that if you turn off notifications, you may miss out on limited promotions!

  • There are no video ads for me to watch.

Trailer coming soon! Stay tuned!

  • I don’t get any free currency

As one of our lucky players, you’ll get tons of gifts and prizes while you play! Don’t worry, there are many ways to get free currency! For more help, feel free to reach out to us through our community page!

  • My daily bonus is not yet in my profile

If the bonus doesn’t appear to be in your account yet, try resetting the game on your device. If this issue recurs, please contact us so we can identify the problem.

  • When does the new day start?

A new day starts at 2 AM UTC.

  • How do I change my language settings?

We currently offer Lightning Baccarat in English, Traditional Chinese and Simplified Chinese. You can change the language in the game “Settings”. More language versions coming soon! Remember to keep following our news.

  • How to change the table?

You can swipe the table in the lobby to select the table you want to join. If you are in a game, you can press “leave table” to exit.

  • I have a problem with my Dailies/Achievements/Daily Bonuses

Please contact us and describe your problem.

  • Can I add players to my friends list?

We don’t have this feature for now, please stay tuned to us for further updates!

  • Add this game to your homepage

You can long press our app icon and drag it to your homepage.

  • Can I play for real money?

We are a social casino based on virtual currency. So our games do not involve real money gambling. You also cannot exchange virtual currency for real money.


  • I did not receive my iOS purchases!

Your order usually takes some time to arrive, but if you have waited more than 24 hours and have not received your item, please contact Apple Support immediately with your purchase details.

  • I did not receive my Android purchase!

If you have waited more than 24 hours and have not received your purchase, please contact us immediately with your transaction details (eg transaction ID).

  • I got a bill for a purchase I didn’t make. What should I do if I suspect fraudulent activity?

You can first check if the charge is from Google Play, and then check the source of the charge. and report the charges to Google.

  • My chips disappeared inexplicably.

Please contact us. Tell us how much you lost and when.


  • Can I buy, sell or share accounts?

Account trading is illegal as it violates our terms of use and threatens the community. Remember, sellers can easily scam you and your account will be blocked.

  • How do I transfer my account to a new device?

You can log into your account on the new device and the game progress will be the same as on the old device.

  • How to save your progress

You can save your progress by logging in with Google Play or Apple ID! Once you log in with your account, the game will automatically save your progress!

  • I can’t remember my account and password!

You can recover your password by tapping “Settings” in your device and tapping the “Security” button. Then reset your password by selecting “Password”.

  • someone else is playing with my account

Please notify us when someone illegally uses your account! We will follow up as soon as possible.

  • Can I play with multiple accounts on one device?

You can create multiple accounts as long as you have different Apple ID/google Play ID to link.

You can go to the settings page and press logout to switch accounts.

  • How do I change my name?

You have a free name change ticket to change your name in your player profile, but please note that your name can only be changed once!

game rules

  • How is baccarat played?

There are two baccarat play modes in our game, you can choose to play traditional baccarat and lightning baccarat

Traditional Baccarat: traditional baccarat
Lightning Baccarat: lightning baccarat

  • Bets miscalculated

If you believe your bet slip has been miscalculated, please write down your username, date, time and any relevant information and send it to us via NEO LAND GAMES

  • How to place a bet?

You can drag your preferred chip value to the betting area. Or, if this is not your first round at this table, just click the repeat button.

  • i can’t bet

Please check your chip count before placing a bet, if your chip total is below our table minimum, you will not be able to place your bet. Players also cannot place bets in watch mode. Also, certain matches may be blocked for certain reasons (such as penalties).