General

You can message us through our facebook page NEO LAND GAMES with :

1. Your questions
2. The username and ID number of your account.
3. Any things that you think are important.

• How can I get free stuff?

You can stay tuned on our facebook page, we will post giveaways and free stuff occasionally!

• How can I turn off notifications on my Android device?

You can go to “Settings”, and tap “Apps and notifications “. Choose a specific app you want to turn off notifications. But be reminded that you may miss limited promotions if the notifications are turned off !

• There are no video ads for me to watch.

The trailer is coming soon ! Please stay tuned !

• Where can I access the community forum?

You can access the community forum via our FaceBook – NEO LAND GAMES. The fans page can let all the gamers engage and communicate !

• I didn’t get any free currency

As one of our lucky players, you get rewarded with plenty of gifts and prizes as you play! Do not worry, there are plenty of ways to get free currency! For more assistance, please do not hesitate to reach out to us on our community pages! Click on our social websites for more details.

• My daily bonus hasn’t registered into my profile

If it appears that the bonus has not registered into your account, please try to reset the game on your device. Should this issue appear again, please contact one of our social platforms so we can figure out what the issue is.

• When does a new day begin?

A new day begins at 2am UTC.

• How to change my language setting?

We only provide English version for Baccarat Corsair at the moment. Multi-language version will be launched soon! Remember to stay tuned to our news.

Purchases

• I didn’t get my iOS purchase!

Your orders usually takes time to deliver, but if you have waited for more than 24 hours and haven’t received what you brought, please contact Apple Support with your purchase details immediately.

• I didn’t get my Android purchase!

If you have waited for more than 24 hours and haven’t received what you bought, please contact us with your transaction details (e.g. transaction ID) immediately.

• I’ve received a bill for a purchase I didn’t make. What do I do if I suspect fraudulent activity?

You can check if the charges come from Google Play first and check where the charges came from. And report the charges to Google.

• Add this game into the home page

You can long-press our app icon and drag it to your home page.

• Can I play with real money ?

We are a social casino which is based with virtual currency. So our game does not involve gaming for real money. You cannot exchange virtual currency for real money as well.

• My chips are gone.

Please contact us via NEO LAND GAMES. Tell us the sum and time that you have lost.

• Can I buy, sell or share accounts?

Account trading is an illegal practice since it goes against our terms of use and threatens the community. Remember, the sellers can scam you easily and your account will be panned.

• How do I transfer my account to a new device?

You can login your account in your new devices, the game will be the same as in your old devices.

• Save your progress with Google play!

You can save your progress by login with Google Play ! Once you are signed in with your account, the game will automatically save your progress!

• How do I add friends?

We are constantly updating our game with fun and new amazing features, we hope to add this feature in as soon as possible!

• I can’t remember my google account and password!

You can restore your google password by clicking “Settings” from your devices and tap the “Security” button. And then reset your password by selecting “Password”.

• Someone else is playing my game.

Please inform us when someone is using your account illegally ! You can message us by Facebook : NEO LAND GAMES

We will take follow up actions as soon as possible.

• Can I play multiple accounts on a single device?

You can make more than one account as long as you have a different Facebook ID/ google Play ID to link it.

You can go to the settings page, press logout to switch accounts.

• How do I change my name?

You have a free rename ticket for changing your name in your player info, but be reminded that your name can only be changed once!